The aim of Longfield Academy’s complaints procedure is to ensure that complaints relating to the Academy are handled in a timely and professional manner.
Initial Concerns
Longfield Academy always try to work alongside parents, carers and other relevant parties to ensure that all stakeholders are fully satisfied with the policy, practice and service that the academy provides for our young people. We appreciate that occasionally there may be specific aspects that you may wish to discuss further or that you are dissatisfied with. In order to work collaboratively with you, we ask that you contact the academy in the first instance to discuss your concerns. We will endeavour to provide an initial response within 2 working days. Please direct your question or concern in the following order:
- Form/Class Teacher
- Head of College:
- ANDERSON COLLEGE
Contact: Kitty Marlborough
kitty.marlborough@longfieldacademy.org - MATISSE COLLEGE
Contact: Ian Hinks
ian.hinks@longfieldacademy.org - GALILEO COLLEGE
Contact: Jamie Lever
jamie.lever@longfieldacademy.org
- ANDERSON COLLEGE
- PRINCIPAL – Felix Donkor
felix.donkor@longfieldacademy.org
Formal Complaints
If a parent/carer wishes to make a formal complaint they should submit this in writing to:
The Clerk to the Governors
Leigh Academies Trust
Carnation Road
Strood
Rochester
Kent
ME2 2SX
More detailed information relating to the complaints procedure can be found in the policies section of this website.